Last updated: 9 September 2026 · Effective date: 9 September 2026
1. Overview
This policy explains cancellations and refunds for paid plans and purchases from YADRITRANS TECH LIMITED LIABILITY COMPANY ("YadriTrans Tech", "we", "us"), including YTPublishers. It forms part of our Terms of Service. Payments and refunds are processed by Stripe.
2. Subscriptions and billing
Paid plans are billed in advance on a recurring basis (monthly or annual, as you select) and renew automatically at the then-current price until cancelled. Usage-based charges and one-time purchases (for example, additional exports or output credits) are billed as incurred or at purchase.
3. How to cancel
- You can cancel a subscription at any time from your account's billing settings, or by emailing contact@yadritranstech.com from the address on your account.
- Cancellation stops the next renewal. Your plan stays active until the end of the current paid period, and you keep access until then.
- We do not provide prorated refunds for the unused part of a billing period except where stated below or required by law.
4. Refunds
Subscription fees are generally non-refundable. We will, however, issue a refund in these cases:
- 14-day first-subscription guarantee. If you are a new customer and you are not satisfied, email us within 14 days of your first subscription payment. If you have used 10 credits or fewer on that plan, we will refund the payment in full. If you have used more than 10 credits, we will refund the unused portion of the plan, calculated pro-rata at the plan's per-credit rate. This applies once per customer.
- Billing errors. Duplicate charges, charges after a valid cancellation, or charges caused by our error are refunded in full.
- Extended outage. If a core feature is unavailable due to our fault for a significant, continuous period during your paid term, contact us and we will provide a prorated credit or refund for the affected period.
- Where required by law. If mandatory consumer-protection law in your country gives you a broader right to a refund or a withdrawal period, that law applies.
Usage-based charges, output credits and one-time purchases are non-refundable once the corresponding output (such as a generated draft or an export file) has been produced or delivered, because the service has been rendered. If you were charged for output that was not delivered due to our error, we will refund or re-issue it.
5. How to request a refund
Email contact@yadritranstech.com from your account email with the charge date, amount, and a brief reason. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.
6. Chargebacks
If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a card dispute. Filing a chargeback for a charge that is valid under this policy and our Terms of Service may result in suspension of your account pending resolution.
7. Price changes
We may change plan prices with at least 30 days' notice by email before the change applies to your subscription. If you do not agree to a new price, cancel before it takes effect; continued use after that date means you accept it.
8. Contact
YADRITRANS TECH LIMITED LIABILITY COMPANY · 30 N Gould St Ste N, Sheridan, WY 82801, USA · contact@yadritranstech.com